Delivery information

Shipping charges for the UK

Currently, all orders to the UK are shipped free of charge (excluding Ireland).

Shipping charges for Europe and Worldwide

All delivery charges are calculated in sterling and can be viewed in the table below.
Please note that split shipments will be treated as separate orders.

UK Europe Worldwide
up to £5 FREE 3.00 4.00
£5 – 30 FREE 5.00 7.00
over £30 FREE 7.00 10.00

Estimated delivery times

UK: Your order should reach you within 3 – 5 days.
Europe: Your order should reach you within 28 days (varies between countries).
Worldwide: Your order should reach you within 28 days (varies between countries). Please note that delivery to Australia and New Zealand can take longer.

A quick note on ordering from our site

To order from our website, simply find the books you want and click ‘Add to Basket’. You are free to browse the site whilst shopping, returning to the basket when you are ready to checkout. Do click on the circular grey arrow to ensure all quantities are updated.

When you’ve finished shopping your transaction will be completed by PayPal, and books are supplied by Macmillan Distribution. PayPal accepts debit cards and major credit cards.

For details on payment security, please see our Terms and Conditions.

NB: While we make every effort to ensure that prices and availability are correct on the site, in some circumstances we may not be unable to dispatch a product at the agreed price, in which case your order will be promptly refunded.

Ordering Problems

If you have changed the quantity of an item in your basket, don’t forget to refresh afterwards. Most other problems, such as failure to accept a valid promotional code, can be solved by clearing your web browser’s cache (temporary storage). This forces the browser to update with the latest data. The method of doing this depends on the browser you are using. Internet Explorer calls these ‘Temporary Internet Files’, and they can be found in ‘Delete Browsing History’ in the Tools menu (you can elect to keep any stored passwords and cookies). Firefox offers the same facility in its Tools menu, but calls it ‘Clear Recent History’.

Customer support

For queries concerning your order, please contact our distributor directly:

Macmillan Distribution

Tel: +44 (0)1256 329242
Fax: +44 (0)1256 812521

Direct@macmillan.co.uk

Returns and refunds

Within 30 days of receipt of your order, you may return any book in its original condition for a full refund. Please note that we can process returns and refunds only for items purchased from this website, www.IVPBooks.com

In the first instance, please contact Macmillan’s customer service team (contact details below) to receive a returns authorisation label, indicating the reason for the return and including your invoice details.

Call Centre: 01256 302692

Email: direct@macmillan.co.uk

After you have received a returns authorisation label from our customer service team, you will be asked to send the returns package to the warehouse address. Please include this authorisation information with the book(s), wrap the package securely and use a traceable method of postage.

Please note that IVP will not pay for return postage costs unless there has been a processing error or if the book is damaged or defective. If this is the case, please contact the customer service team first, as they will arrange a replacement copy for you.