Information for Booksellers

With effect from 1st January 2015, distribution of all IVP imprints together with UCCF, Keswick, IVP USA, Crossway, Good Book Company and P&R, moved to Macmillan Distribution Ltd (MDL).

Contact Information

Macmillan Distribution (MDL)

Cromwell Place
Hampshire International Business Park
Lime Tree Way
Basingstoke
Hampshire
RG24 8YJ

Phone: 01256 302692

Macmillan recommend using PubEasy (free to use) or Nielsen BookData (for subscribers to this service) to place orders. Alternatively, contact them as below.

Automated line for orders and availability:

0845 0705656

Fax: 01256 812558 / 812521

Orders@macmillan.co.uk

Accounts

If you had an account with our previous distributor, Marston Book Services, you should automatically have been set up with an account at MDL. To check if you have an account, please contact the Macmillan Call Centre on 01256 302692.

Minimum Order Surcharge

Small orders – orders placed at Macmillan for less than £100 at invoice value – carry a small order surcharge of £4 for immediate release. Alternatively they will be held for a maximum of 6 days during which time any backorders released or further orders placed will be merged with the original order, after which time (regardless of whether the minimum order level was reached) the order will be released for carriage-free despatch.

For accounts which have an annual turnover of more than £2000, the Small Order Lead Time hold is only 3 days.

CLC Wholesale and small orders

For customers who are experiencing issues with the Small Order Lead Time, we have reached an agreement with CLC Wholesale who now stock a much wider range of our titles, including church stationery.

Please note, this  arrangement excludes titles from Sheldon Press or Baker Academic.

International Customers

Please contact MDL’s Export Department.

Phone: +44 (0)1256 329242

Fax: +44 (0)1256 842084

Email: Export@macmillan.co.uk

When emailing orders please put destination country in the subject box

SPCK Sales Department

The Sales Department can offer help with ordering, information on availability of new titles, returns authorisations, and support for special events and book launches, including sale or return (See-Safe) terms.

Please contact Mark Casserley, Sales Office Manager, mcasserley@spck.org.uk or  +44 (0)20 7592 3900.

If you wish to discuss special sales and discounts on bulk orders, please contact
Alexandra McDonald
, Rights and Special Sales Manager, amcdonald@spck.org.uk.

For UK and Ireland sales representation, please contact:

Alan Mordue, Sales Director
(Key accounts)

amordue@spck.org.uk

Julian Gittings, Area Development Manager
(Northern accounts)

jgittings@spck.org.uk

Samantha Cheddie, Area Development Manager
(Southern accounts)

scheddie@spck.org.uk

 

Marketing and Publicity

Do get in touch if you need information sheets about our latest books, showcards for window or point-of-sale displays, or flyers for special events. Contact our marketing and publicity team.

Returns Authorisations

Returns to Macmillan Distribution

Macmillan uses the Batch Returns system, specifically devised to streamline the returns process for trade customers. Full details and step by step instructions can be found on the Batch site here:www.batch.co.uk.

For frequently asked questions about the Macmillan returns process, please visit the MDL website.

If you need to return books supplied on sale-or-return terms (See-Safe), please contact Mark Casserley, Sales Office Manager on mcasserley@spck.org.uk.